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Great show, awful box set!!!
Posted by Play.com Reviewer, 19/05/2013 21:30:24
The show is fantastic and I'm a huge fan. I had pre-purchased the box set as soon as it was announced. To my unfortunate surprise Season 2 and 3 --Vengeance and War of the damned-- do not have any subtitles !!! or extra - special features, which is very basic, especially in a Blu-Ray release that costs nearly triple digits,
Have to say that the feeling I got from this box set is that it was released "quick and dirty" and I for one, regret buying it.
Note: This Review was made by Play.com customer: drizzt1983sa on Rakuten’s Play.com on the date shown.
We are happy to refund unwanted items that are returned to us within 30 days of the order being shipped, provided they are in mint condition. Customers are advised to include a brief note explaining the reason for return.
Please note if items are returned as no longer required/change my mind, the cost of the item only will be refunded and not the return postage costs unless otherwise agreed in advance.
In the event you receive an item from us which is faulty, incorrect or damaged, please contact us before you return your order so we can offer the best possible solution and also check our stock to see if a replacement is possible. In order for us to process your claim as quickly as possible, please provide us with images of the damaged item, including the delivery note and its postal packaging, within 7 days of receipt. If your item is faulty due to a printing error or physical defect, please include photos so we can check our remaining stock is not affected.
Once an order has been returned to us, we will notify you via email and a refund will be processed. Speedyhen reserves the right to refuse delivery or charge a re-stocking fee for any order returned after 30 days.
PO BOX 48
Speedyhen offers 2nd Class standard delivery within the UK via either Royal Mail or Yodel.
Where possible we will try to send your order in as few packages as possible. However sometimes we have to send your items separately, you will be notified of this in your account section.
We aim to dispatch all orders placed before 2pm on the same working day. The expected delivery time listed on the product pages are an estimate only.
As a guide most orders will be delivered within 3-5 working days.
How much will delivery cost?
Postage is free
Can I collect the item from you?
We trade solely online and cannot offer personal collection for our administration or warehouse addresses.
In the event of your order being delayed or lost in the post, we will endeavour to provide a suitable resolution. While we aim to deliver your order in the time frame specified, occasionally events outside of our control can cause delays. Because of this we would ask that you allow 10 working days before contacting us about your order(s).
If your order exceeds this please contact us with as much detail regarding your order as possible. . Please be advised that, in accordance with our Terms and Conditions, claims of non-receipt must be reported within 30 days of placing the order.
I have changed my mind and would like to make cancel/make changes to my order
Providing our customers with a speedy service is very important here at Speedyhen. To ensure this is achieved, all of our systems are fully automated. Once received, your order is likely to be ready to dispatch within half an hour. Due to this it is vital to double check your order before it’s submitted.
However please do contact us as soon as possible and we will endeavour to try our best to help. If your order is dispatched you may return it to us for a full refund providing that the item is in a brand new and sealed condition. You will be responsible for the cost of returning the item(s).
I have entered an incorrect delivery address at the checkout. Can this be changed?
To meet our superfast dispatch standards all of our systems are fully automated. This often means that once an order is placed we are unable to amend the address. However, if you have entered an incorrect delivery address please contact us as soon as possible as sometimes it is possible to amend this.
If we are unable to amend the address we will contact you if the order is returned to us. Speedyhen cannot be held liable for orders not received due to incorrect/ incomplete addresses being supplied.
I have a question about an item I would like to order, what should I do?
If you would like to know more about information about a product before ordering feel free to contact us via the ‘Ask a question’ button or by sending us an email to email@example.com . Be sure to include a link to the item or its ISBN/EAN number and any other information that will help us to assist you.
Cover design images
The images supplied on our listings are intended as a guide only. Our products are sourced from various suppliers. The images are supplied by the publishers and studios directly who have various cover designs under the same ISBN/EAN number. With this in mind it isn’t always possible for us to guarantee that you will receive the cover shown. If in doubt, please contact us directly and we will endeavour to check our stock before you make a purchase.
Can you send me some images from inside the Book/CD/DVD?
Due to copyright restrictions and the majority or our items being factory sealed we are unable to provide additional images from inside our products.
Returns and Exchanges
What do I do if I have received a faulty product or the wrong item?
If upon inspection your order contains a material fault or you receive an incorrect item, please contact us via firstname.lastname@example.org before returning the item. To ensure a speedy resolution please enclose the following:
• Your order number
• Images of the faults/defects
• Images must depict
• ISBN/EAN of the incorrectly received item(s)
If we request you to return your order please do so within 30 days of receipt.
What do I do if I receive a damaged item?
In the event that your order arrives damaged please accept our apologies. In order to investigate the issue promptly, please contact us within 7 working days via email@example.com Please ensure you provide us with your order number and images of the damaged item:
• Images must depict the damage caused
• The images you send must also include the packaging the items arrived in including the delivery note.
• If we request you to return your item, please do so within 30 days of receipt.
Speedyhen cannot be held liable for return postage costs of orders returned without prior agreement.
Why do I have to supply images of damaged/defective items?
Supplying us with images of any damaged/defective items enables us to ensure that the best resolution is provided. Images also help us to ensure that our remaining stock is fault/damage free.
Do you accept returns?
Here at Speedyhen we want you to be 100% satisfied with your purchase. If you’re not satisfied simply return the item(s) within 30 days for an exchange of the same item or a refund.
For a refund or exchange the items need to be returned:
• In their original condition; ideally in the original packaging provided
• To the correct return address as provided below
• Within 30 days of receiving the item
• With a copy of the delivery invoice (Included by us within the package when dispatched)
• CDs and DVDs must be returned with their holographic seal or shrink-wrap intact.
• Any other item must be returned in a new condition with its original packaging and accessories.
It is your responsibility to ensure the safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. For all returned orders we would advise you obtain a proof of postage from your chosen carrier.
If the item is being returned due to damage or a product fault, and you have contacted us prior to returning it, your postage costs will be refunded upon receiving proof of a valid postal receipt.
How should I package my return?
To ensure that a prompt replacement or refund is provided please see the following guidelines when returning your order:
1. Make a copy of the order invoice included within the package and clearly state the: order number, email address, and the reason for returning the item(s).
2. Enclose the above within the package and use the returns address sticker included on the packing slip provided. This can be found in the bottom right hand corner.
3. Address the package to:
PO Box 48
4. Take your parcel to your local postal office to send it back to us. Be sure to keep a copy of the postage receipt!
I am returning my item by courier and they cannot deliver to a PO Box, what should I do?
If you are returning a heavy or large item to us via a courier service please follow steps 1 to 3 above and apply the following address to the parcel:
7 & 8 Edison Road
Once the parcel has been handed to the courier please contact us and provide the tracking number for the shipment. As soon as we have confirmation of the items return we will ensure that a replacement or refund is processed for you.
Speedyhen reserves the right to refuse delivery or charge a restocking fee for any order returned outside of the 30 day policy unless agreed prior to return.
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In the event that you have an issue with your order, or the service you have received from Speedyhen, please contact us directly before leaving feedback. We will endeavour to resolve the problem for you.