Effective from 26 July 2017

Please read the following carefully. The terms below explains the conditions applied for the exchange of Rakuten Super Points to Viber Credit (“Exchange Service”). You expressly acknowledge and agree that you understand this Terms of Use before using the Exchange Service.

WHO IS PROVIDING THIS EXCHANGE SERVICE?

This Terms of Use is issued by Rakuten Europe Bank S.A. (Rakuten), registered under number B181868 at the Luxembourg Trade and Companies Register, with the VAT number LU27041533. You can contact Rakuten at: Address: 2 Rue du Fosse, Luxembourg, L-1536, LUXEMBOURG.

WHAT IS THE EXCHANGE SERVICE?

The Exchange Service allows you to exchange Rakuten Super Point (“RSP”), which you earned using Rakuten’s services and you have in your Rakuten account, to Viber Credit which you can use for the service provided by Rakuten’s group company, Viber Media S.a r.l (“Viber”).
You can find the explanation from the following links. Viber Credit here and Rakuten Viber’s services here
For the avoidance of doubt, Viber Credit is issued to you and Viber’s services are provided to you directly by Viber, and all the terms and conditions of Viber’s services are established by Viber.

CONDITIONS OF EXCHANGE

In order to use the Exchange Service, you need to open an account with Viber, and need to download the Viber application on your PC and/or smartphone. You can find out how to create an account with Viber and download the Viber application here. If you have not yet registered for the Viber Out service, you will be automatically registered for the Viber Out service once the Exchange Service is completed.
When you exchange RSP to Viber Credit, you need to input a phone number which is registered to a Viber account. Rakuten is not liable for any errors or misuse in inputting phone numbers, and it is your responsibility to input a correct phone number which is registered to a Viber account.
The amount of Viber Credit to be exchanged from RSP is shown on http://viberout.rakuten.co.uk for your confirmation. Please note that for all users with UK phone numbers, Viber Credit is topped up in Euros however equivalent amount in pound sterling will be shown before you complete the exchange. Please confirm the amount before pressing the Exchange button. Rakuten cannot and is not liable to refund RSP to your Rakuten account, once the Exchange Service is completed.
The minimum amount you can exchange from RSP to Viber Credit is 50 RSP.
The maximum amount of Rakuten Viber Credit you can have in your Rakuten Viber account shall be 100 Euro in total. And the maximum amount you can exchange from RSP to Viber Credit is Euro 50 each time. If the amount of Viber Credit in your account reaches this maximum amount, you cannot further exchange your RSP to Viber Credit.
Rakuten may share the phone number input to Exchange Service with Rakuten Viber in order to carry out this Exchange Service. You expressly agree with the data transfer from Rakuten to Rakuten Viber, for the purpose of the provision of the Exchange Service.
You agree that you will not abuse the use of the Exchange Service, and you will not cause any damage to either Rakuten’s or Rakuten Viber’s system and/or business. In the event that Rakuten and/or Rakuten Viber suffer any damage in their system or their business due to the abuse of use of the Exchange Service, Rakuten and/or Rakuten Viber reserves the right to claim compensation from you to recover the full damages.
Rakuten promises to use reasonable skill and due care in providing the Exchange Services to you, and strives to ensure that the information on the Exchange Service is accurate. Rakuten will do its best to correct errors and omissions as quickly as practicable after being notified. Beyond that, Rakuten does not make any promises, express or implied, about the Exchange Services, which are provided to you 'as is'.
Rakuten reserves the right to modify and/or terminate the Exchange Service, and these Terms of Use, at its sole discretion, provided that Rakuten shall inform to you with a reasonable notice period.

GOVERNING LAW AND DISPUTE SETTLEMENT

Any dispute or claim arising out of or in connection with your use of the Exchange Service shall be governed by and construed in accordance with the laws of the Grand-Duchy of Luxembourg, save and unless your local mandatory consumer law provides you with different rights.
Any dispute between us is subject to the non-exclusive jurisdiction of the courts of Luxembourg.

CONTACT INFORMATION

If you have any inquiries in relation to use of the Exchange Service, please email contact@rakuten.co.uk.

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