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FAQ - Rakuten Super Points
The Super Points programme is our way of thanking you for your loyalty. The more qualifying purchases you make on Rakuten.co.uk Shopping, the more Super Points you receive. Once you get points, you can redeem them by using them to pay for new orders on Rakuten.
Once you have created an account on the Rakuten.co.uk Shopping website, you will be able to start earning Super Points when you make qualifying purchases. Using Super Points towards future purchases will be available soon.
When shopping, Rakuten Super Points are earned by placing orders on Rakuten.co.uk Shopping. You will earn 1 Super Point per SGD1 (total points earned are calculated based on the final checkout value, after discounts have been offset through coupon and point redemption and excluding shipping fees).

Please note, only the cash portion (under the “Cash” column) of a purchase (excluding shipping fees, points and coupons redeemed – reflected in the “Point”, “Discount” and “Shipping Fee” columns).



For instance, for the above order, the cash portion is $31.80 and the points rewarded for this order running “N x Point Campaign” will be as follows:

Regular points: 1 x 73 (Integer value of Order Total) = 73 regular points ( rewarded upon order completion and expires if you do not shop with us for a year)

Bonus points: (N-1) x 31 (Integer value of Cash) = 31 (N -1) limited time points (check point library at the bottom of this page for point reward date and expiry date, standard redemption term = 1 month)
1. How to redeem points

When redeeming, 100 Super Points are worth S$1 to spend on products across the website. Most purchases qualify. Certain restrictions apply as you must have a Rakuten.co.uk Shopping account (guest checkout orders do not qualify). Please note that you must be signed in and can only redeem points if you have a minimum of 100 points. If your current points balance is below 100 points, you are unable to redeem any products.

At Step 3 of Checkout = “Payment”, there is the box that says “Apply Rakuten Super Points towards order”. To use your points to pay for your order, please check the box.


2. Types of point redemption

There are two types of point payment, “Full Point Payment” and “Partial Point Payment”.
  • Full Point Payment applies to orders where the amount of points a customer has is greater than the final value of the order.
    • Partial Point Payment applies to orders where the amount of points a customer has is smaller than the final value of the order and the customer has to pay the remaining value via credit card or PayPal.
    • Points can only be redeemed in blocks of 100 in the case of Partial Point Payment.
For example:

The total checkout value is $6.75.
  • a) If a customer has 700 points, customer will redeem 675 points when he/she applies points to the order. The customer will have a remaining of 25 points after placing this order.
  • a) b) If the customer has 620 points, customer will redeem 600 points when he/she applies points to the order. The customer will have a remaining of 20 points and have to pay $0.75 by credit card or PayPal.

Here's an image for your reference:


3. Spending Regular Points and Terminable Points

The sequence which points are being redeemed are as follows >> Set of points closest to Expiry Date >> Set of points 2nd furthest from Expiry Date >> Set of points with latest Expiry Date (i.e. Regular Points valid for 1 year)
There are two types of Rakuten Super Points, Regular Points and Limited Time Points.
  • Regular Points:
    • apply to most purchases (subject to general restrictions and excluding purchases where Limited Time Points apply)
    • do not expire unless you do not shop with Rakuten for a year
  • Limited Time Points
    • are awarded under special Super Point promotions
    • come with an expiry date when they are rewarded
  • 1X Points for all purchases:
    • For every SGD1 spent (not including shipping fees), you will earn 1 Super Point (i.e. if you spend SGD24.70, you will earn 24 Super Points)
    • These 1X points are Regular Points ( they do not expire unless you do not shop with Rakuten for a year)
  • Point Campaign (Multiple)
    • Sometimes there can be items that fall under 2 point campaigns, one ran by the mall (Rakuten) and the other one by the shop
    • The breakdown of points = 1 X Regular Points (valid for all purchases) + (n-1) X Campaign Points + ( m -1) X Campaign Points = ((n + m) – 1) X Points (i.e. if you spend SGD 24.70, n = 10 and m = 20, you will earn = 24X1 + 24X 9 + 24X19 = 39X 24 = 936 points)
Yes, for all Rakuten.co.uk Shopping members, standard points expire 12 months from order confirmation unless you make a purchase within that time period. If you make a purchase within that time period, all unused standard points are renewed for another 12 months from the new order confirmation date. They will expire again unless you make another purchase within that period.

Promotional points (also known as limited points) may expire sooner depending on the promotion. Promotional points do not renew regardless of your subsequent purchases on Rakuten.co.uk Shopping. Please refer to the promotion on which you earned your points for more details.
You can view your SuperPoints balance and their expiration date on the Rakuten Super Points Statement Page.
If the order was cancelled AFTER your points expired, then they will not be restored. However, if the order was cancelled BEFORE your points expire, they will be restored however the expiry date will remain the same.

The sequence which points are being restored is as follows >> Set of points with latest Expiry Date (i.e. Regular Points valid for 1 year) >> Set of points 2nd furthest from Expiry Date >> Set of points closest to Expiry Date

We strongly recommend you choose your item carefully.

In the case that you have applied your points to an order but due to connection or other issues, payment was unsuccessful and your order did not go through, the system will cancel the incomplete and your points will be restored order in 1-2 hours’ time from your order attempt.
1x Regular point reward and bonus point reward reflected at checkout are usually automatically credited upon completion of an order, 8 days after an order is updated to “Shipped” by the merchant.

For bonus point reward that are not reflected at checkout , they will be credited approximately 6 (six) weeks from the order date and have a 1 (one) month expiry. Please refer to our Point Campaign Library at the very bottom of our Rakuten Shopping FAQ page to check the reward and expiry date for such bonus point reward. Members will be notified via email when the points are credited.

Please see here for an exact reward and expiry date each time an order is made during a bonus point campaign.


Point Campaign Library
Campaign Start Campaign End Reward Reward Date Point Expiry Shop
01/05/2014 00:00:00 02/05/2014 00:59:59

30

Upon completion 31/05/2014 -
02/05/2014 01:00:00 02/05/2014 23:59:59 20 Upon completion 31/05/2014 -
03/05/2014 00:00:00 03/05/2014 23:59:59 25 Upon completion 31/05/2014 -
04/05/2014 00:00:00 05/05/2014 00:59:59 30 Upon completion 31/05/2014 -
05/05/2014 01:00:00 06/05/2014 00:59:59 20 Upon completion 05/06/2014 -
06/05/2014 01:00:00 06/05/2014 23:59:59 10 Upon completion 06/06/2014 -
07/05/2014 00:00:00 07/05/2014 23:59:59 20 Upon completion 07/06/2014 -
08/05/2014 00:00:00 09/05/2014 00:59:59 30 Upon completion 08/06/2014 -
09/05/2014 01:00:00 09/05/2014 09:59:59 10 Upon completion 09/06/2014 -
09/05/2014 10:00:00 09/05/2014 16:59:59 30 Upon completion 09/06/2014 -
09/05/2014 17:00:00 11/05/2014 10:59:59 10 Upon completion 11/06/2014 -
11/05/2014 11:00:00 11/05/2014 23:59:59 20 Upon completion 11/06/2014 -
12/05/2014 00:00:00 12/05/2014 13:59:59 5 Upon completion 12/06/2014 -
12/05/2014 14:00:00 12/05/2014 17:59:59 20 Upon completion 12/06/2014 -
12/05/2014 18:00:00 12/05/2014 23:59:59 5 Upon completion 12/06/2014 -
13/05/2014 00:00:00 13/05/2014 23:59:59 13 Upon completion 13/06/2014 -
14/05/2014 00:00:00 14/05/2014 19:59:59 10 Upon completion 14/06/2014 -
14/05/2014 20:00:00 15/05/2014 23:59:59 30 25/06/2014 25/07/2014 -
16/05/2014 00:00:00 16/05/2014 23:59:59 30 25/06/2014 25/07/2014 -
17/05/2014 00:00:00 18/05/2014 23:59:59 10 Upon completion 18/06/2014 -
19/05/2014 00:00:00 19/05/2014 23:59:59 15 Upon completion 19/06/2014 -
20/05/2014 00:00:00 20/05/2014 19:59:59 10 Upon completion 20/06/2014 -
21/05/2014 00:00:00 22/05/2014 23:59:59 30 brought forward to 14/6/2014 02/08/2014 -
23/05/2014 00:00:00 23/05/2014 14:59:59 20 03/07/2015 03/08/2014 -
23/05/2014 15:00:00 23/05/2014 19:00:00 10 Upon completion 23/06/2014 -
24/05/2014 00:00:00 23/05/2014 19:00:00 10 Upon completion 25/06/2014 -
24/05/2014 00:00:00 24/05/2014 23:59:59 20 04/07/2014 04/08/2015 -
25/05/2014 00:00:00 25/05/2014 23:59:59 10 Upon completion 26/06/2014 -
26/05/2014 00:00:00 26/05/2014 23:59:59 30 06/07/2014 06/08/2014 Cherrybell, Parisilk, StrawberryNET, Big Box, Dress-up, Kuriya Fish Market
27/05/2014 00:00:00 27/05/2014 23:59:59 30 07/07/2014 07/08/2014 Comeshophere, Vanilla Beans, Parisilk, First Few Years, Kenkocom, Hobby Zone
28/05/2014 00:00:00 28/05/2014 23:59:59 10 08/07/2014 08/08/2014 -
28/05/2014 00:00:00 28/05/2014 23:59:59 20 08/07/2014 08/08/2014 Toki Choi, Toyo Seafood, Parisilk, Nano Japan, ToysRUs
29/05/2014 00:00:00 29/05/2014 11:59:59 20 09/07/2014 09/08/2014 -
29/05/2014 12:00:00 29/05/2014 23:59:59 30 09/07/2014 09/08/2014 -
30/05/2014 12:00:00 30/5/2014 23:59:59 30 08/07/2014 08/08/2014 -
31/5/2014 00:00:00 31/05/2014 23:59:59 30 09/07/2014 09/08/2014 -
01/06/2014 00:00:00 01/06/2014 23:59:59 20 10/07/2014 10/08/2014 -
02/06/2014 00:00:00 02/06/2014 23:59:59 15 11/07/2014 11/08/2014 -
03/06/2014 00:00:00 03/06/2014 19:59:59 10 12/07/2014 12/08/2014 -
03/06/2014 20:00:00 03/06/2014 23:59:59 30 12/07/2014 12/08/2014 -
04/06/2014 00:00:00 04/06/2014 19:59:59 10 13/07/2014 13/08/2014 -
04/06/2014 20:00:00 04/06/2014 23:59:59 20 13/07/2014 13/08/2014 -
05/06/2014 00:00:00 05/06/2014 23:59:59 30 14/07/2014 14/08/2014 -
06/06/2014 00:00:00 06/06/2014 23:59:59 20 15/07/2014 15/08/2014 -
08/06/2014 00:00:00 08/06/2014 23:59:59 15 17/07/2014 17/08/2014 -
09/06/2014 00:00:00 09/06/2014 23:59:59 20 18/07/2014 18/08/2014 -
09/06/2014 00:00:00 09/06/2014 23:59:59 10 18/07/2014 18/08/2014 Only for Kuriya Fish Market
10/06/2014 00:00:00 10/06/2014 23:59:59 15 19/07/2014 19/08/2014 -
11/06/2014 00:00:00 11/06/2014 19:59:59 15 20/07/2014 20/08/2014 -
11/06/2014 20:00:00 11/06/2014 23:59:59 20 20/07/2014 20/08/2014 -
12/06/2014 00:00:00 12/06/2014 23:59:59 5 21/07/2014 21/08/2014 -
13/06/2014 00:00:00 13/06/2014 00:00:00 10 Upon Completion 31/07/2014 -
14/06/2014 00:00:00 15/06/2014 23:59:59 10 Upon Completion 31/07/2014 -
16/06/2014 00:00:00 16/06/2014 23:59:59 4 Upon Completion 15/08/2014 -
17/06/2014 00:00:00 17/06/2014 23:59:59 5 Upon Completion 15/08/2014 -
18/06/2014 00:00:00 18/06/2014 23:59:59 5 Upon Completion 31/07/2014 -
19/06/2014 00:00:00 19/06/2014 23:59:59 10 Upon Completion 15/08/2014 -
20/06/2014 00:00:00 20/06/2014 23:59:59 5 Upon Completion 15/08/2014 -
21/06/2014 00:00:00 23/06/2014 11:59:59 5 Upon Completion 15/08/2014 -
23/06/2014 12:00:00 23/06/2014 23:59:59 10 Upon Completion 15/08/2014 -
24/06/2014 00:00:00 24/06/2014 23:59:59 6 Upon Completion 15/08/2014 -
25/06/2014 00:00:00 25/06/2014 19:59:59 2 Upon Completion 31/08/2014 -
25/06/2014 20:00:00 27/06/2014 11:59:59 8 Upon Completion 31/08/2014 -
27/06/2014 12:00:00 27/06/2014 23:59:59 3 Upon Completion 15/08/2014 -
28/06/2014 00:00:00 30/06/2014 11:59:59 3 Upon Completion 15/08/2014 -
01/07/2014 00:00:00 01/07/2014 23:59:59 5 Upon Completion 15/08/2014 -
02/07/2014 00:00:00 02/07/2014 19:59:59 4 Upon Completion 15/08/2014 -
02/07/2014 20:00:00 04/07/2014 11:59:59 10 Upon Completion 15/08/2014 -


Rakuten Super Points Campaign T&Cs
Valid only for Rakuten Members
Valid for purchases via PC
Tablets
Smartphones
Minimum Spending SGD$3.00
Total Reward 10X
Reward Breakdown 1 x Regular Points will be credited 8 days after your order status is updated to “Shipped” (Check your order status here.)
29 x Bonus Points (will not be reflected at the "Shopping Cart" and "Checkout" pages)
Reward Basis
  • Only the cash portion of the order will be entitled to the reward (excluding shipping fees, coupon and points redeemed).
  • Cancelled orders are not entitled to the point reward.
  • In the case of multiple orders placed by a single customer (either using a single or numerous accounts), Rakuten reserves the right to verify the order with the customer and take necessary actions.
Maximum Reward 3000 points



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